Emergency Maintenance: DemandTec PPO ***PREVIEW ENVIRONMENT***

Incident Report for DemandTec by Acoustic

Resolved

This incident has been resolved.
Posted Jul 14, 2025 - 12:01 PDT

Update

Hello,

We are continuing with the testing and are getting closer to completion.
Once all success criteria are met, the fix will be promoted to the Preview environment.

Thank you for your patience.
Posted Jul 14, 2025 - 07:52 PDT

Update

The fix has been identified and deployed to the lower environments.

It is currently undergoing testing and will be deployed to Preview once it meets the success criteria.

We apologize for the inconvenience and appreciate your patience.
Posted Jul 14, 2025 - 04:20 PDT

Identified

Dear DemandTec Customer,

We are currently observing issues with some of the Data Load Failure Impacting Scheduled Jobs.
We are working to identify and resolve the issue as soon as possible and will provide updates as our investigation progresses.

You can monitor the maintenance status at: https://demandtecbyacoustic.statuspage.io/

If you have questions or concerns, please contact DemandTec Support:

*DemandTec Pricing, Promotions, Markdowns: dtppmsupport@acoustic.com

Best Regards,
DemandTec Support
Posted Jul 14, 2025 - 00:35 PDT
This incident affected: DemandTec Pricing, Promotions and Markdowns Preview (PRV8004, PRV8050, PRV8051, PRV8006, PRV8007, PRV8003).
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